A ticketing system is the most common channel of communication that hosting companies offer to their customers. It is usually part of the billing account and is the best way to solve a problem that requires a certain period of time to investigate or that has to be escalated to a server admin. In this way, all responses given by either side will be kept in the exact same place in case someone else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which means that you’ll need to sign in and out of at least 2 accounts to complete some procedure or to touch base with the company’s technical support staff. If you’d like to manage a number of domain names and each one of them is hosted in its own account, you will need to use even more accounts simultaneously. In addition, it may take a considerable span of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting feature an integrated trouble ticket system, which is an indivisible part of our custom-built Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia will allow you to manage everything associated with the hosting service itself in the very same place – invoices, website files, e-mails, tickets, etc., eliminating the need to go through different interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can post a ticket with several clicks of the mouse without signing out of your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of informative articles, which will provide you with more information and which may help you solve any particular problem even before you open a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our Linux semi-dedicated plans, was designed with one objective in mind – that you should be able to manage everything connected to your semi-dedicated account in one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got a question or stumble upon a challenge, you can touch base with our technical support engineers immediately without the need to sign into a different admin dashboard. You can search through your files or check a variety of account settings whilst opening a new ticket or reading the response to an old one. In case you have many tickets and you would like to find a given one, you can use the smart search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain an answer in less than sixty minutes regardless of the nature of your enquiry or issue.