Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Reply Guarantee

  • Each ticket you send to our technical assist team will be answered in approximately 60 mins. The normal inquiries will be taken care of right away. Nonetheless, if the support question you have sent requires help from a competent technician, we will send the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Top–class Client Help Service

  • We provide you with 24/7/365 client assistance by using a super–fast ticketing application integrated into your Control Panel. You’re able to e mail us whenever you want about any of the software packages that come pre–configured on the virtual server, this includes the chosen Linux OS, the server management panel and our in–house designed Web Hosting Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • A detailed and consistently updated collection of articles is included in our in–house built Web Hosting Control Panel. It provides quick tips on how to perform all of the important web site supervision duties. The Help zone includes descriptive how–to articles and reviews and step by step video tutorials. You can reach the Help section by clicking the Help or Video buttons in the top right corner of each Control Panel section.